Huge Hen’s Sam Stanovich, Canine Haus’ CJ Ramirez and Ovation CEO Zack Oates will assist attendees consider their buyer experiences and supply dozens of methods to enhance them, through the Restaurant Franchising and Innovation Summit, March 20-22 in Coral Gables, Florida. Early hen pricing ends Feb. 10.
Picture courtesy of Networld Media Group.
For a whole lot of years the restaurant visitor expertise had been the identical, however every thing has modified within the final 5 years and driving eating places to degree up the best way they impart with friends.
It is a matter Huge Hen‘s Sam Stanovich, Canine Haus‘ CJ Ramirez and Ovation CEO Zack Oates will discover through the annual Restaurant Franchising and Innovation Summit being held March 20-22 in Coral Gables, Florida, in a session known as, “Workshop: What Is Your Visitor Expertise Lacking?”
“Ramirez and Staovich, who confronted off final yr throughout a debate on the summit, are up in opposition to one another once more this yr, however this time it isn’t simply discuss; it is actual,” Oates informed FastCasual.
“Earlier than the convention, they may have each attended the opposite’s restaurant as a secret shopper, and we’ll get to listen to their trustworthy ideas about their respective visitor experiences. No pulling punches. The true examples of fine and dangerous from prime eating places like Canine Haus and Huge Hen will actually facilitate an interactive dialogue with the viewers as we be taught in regards to the three cons (connection, comfort, consistency) of visitor expertise,” Oates mentioned describing the occasion panel.
Attendees will depart the session with an in depth self-evaluation of their very own buyer experiences and dozens of methods and techniques to enhance, Oates mentioned.
Register right here for the Summit. Early hen pricing ends Feb. 10.
Cherryh Cansler is VP of Editorial for Networld Media Group and senior editor of FastCasual.com. She has been masking the restaurant business since 2012. Her byline has appeared in Forbes, The Kansas Metropolis Star and American Health journal, amongst many others.
