SoundHound AI, a supplier of voice synthetic intelligence, is becoming a member of forces with ChowNow, a web based ordering and advertising platform, to permit eating places to reply and reply to each inbound buyer name. Utilizing SoundHound’s Sensible Answering service, all eating places on ChowNow have the choice so as to add a functionality that lets them deal with inbound buyer queries by way of a voice assistant or SMS, that means they will not have to decide on between answering the cellphone and serving in-house clients.
“Once we say that we assist impartial eating places, we imply greater than merely saving them cash. We’re serving to them streamline operations, create extra bandwidth, and finally, forge stronger connections with their clients,” Eric Jaffe, ChowNow co-founder and COO mentioned in an organization press relesae. “What we love about SoundHound is how its know-how helps obtain all the above, giving eating places an accessible, seamless option to improve their order quantity in order that they’ll dedicate their vitality to constructing a greater buyer expertise.”
The way it works
Constructed on SoundHound’s voice AI platform, the Sensible Answering system seamlessly uploads and assimilates firm web site info. It then makes use of SoundHound’s superior speech recognition and pure language understanding — leveraging Generative AI — to provide tailor-made, conversational responses to buyer cellphone queries about menu objects, opening hours and different continuously requested questions.
If clients wish to place an order, Sensible Answering will ship them an SMS that routes them to the restaurant’s ChowNow ordering web page the place they’ll make their alternatives — permitting busy restaurant employees to focus throughout peak intervals.
The absolutely automated agent may also reply utilizing customized solutions or actions mentioned responses that facilitate reservations and extra by sending a related hyperlink by way of SMS, taking a message or routing the decision to a member of employees on one other quantity. The service may also deal with many calls without delay and is obtainable 24/7.
“Sensible Answering was particularly developed to assist eating places go from coping to thriving in terms of inbound calls,” James Hom, SoundHound’s chief product officer mentioned within the launch. “By becoming a member of forces with ChowNow, we may also help be certain eating places do not must let the cellphone ring out, and that they’ll seize vital income even throughout peak instances after they cannot all the time pick-up.”
